Last updated: 17 October 2026
This policy explains how Smart Reach collects, uses, stores and protects information when you use our website, our Android application (package com.smartreach.smartreach), or our services.
In short: the Smart Reach app sends your own promotional message to people who have just called you. To do that it needs to see when a call ends and which number it was. Your call log, your contact list and your message history are read on your phone and are never uploaded to our servers. The only exception is a number you deliberately add to your blocked list, which is saved to your account so the list survives a reinstall.
01Information We Collect
Depending on the services you use, we may collect the following information:
- Account: name, email address, mobile number, address, and login credentials.
- Device: a device identifier and device model name, used to keep your account signed in on one device at a time, and a push notification token so we can notify you about your plan and new daily posters.
- App settings you choose: your message templates for SMS and WhatsApp, which channels are switched on, the repeat interval, which SIM to send from, and which WhatsApp application to use.
- Numbers you choose to block: if you add a number to the blocked list, that number and the label you give it are stored on our servers so your list survives a reinstall. Nothing else from your contacts or call log is sent.
- The picture attached to your WhatsApp template: if you attach an image to the message the app sends on WhatsApp, that image is stored with your account so it is still there after a reinstall.
- Transactions: order ID, plan, amount, payment status, transaction reference, and payment date.
- Technical: IP address, browser and device information, operating system, access time, website activity, and error logs.
Complete card numbers, CVV, UPI PINs, and banking passwords are never stored on our servers.
02Information That Stays On Your Device
The following is read by the app on your phone, used only on your phone, and never transmitted to Smart Reach or to any third party:
- Your call log — read to find the number of the call that just ended, and to list your recent calls inside the app.
- Your contact list — read so the app can show a caller's name instead of a bare number, and so you can pick a contact when adding a number to the blocked list. The list itself is never uploaded; only an entry you deliberately block is saved to your account, as described in section 01.
- Your sent-message history — the record of which numbers the app has messaged and when, kept in a local database on your phone so the repeat interval can be honoured.
- Your poster branding — the business name, tagline, mobile numbers, address, social handles, logo and photo you set for the poster footer are saved on your phone only.
- Photos you open in the poster editor — processed on the device. Background removal for cut-out photos runs entirely offline on your phone. A poster leaves the device only when you yourself share it.
Uninstalling the app deletes all of this.
03App Permissions and Why They Are Needed
The Smart Reach Android app requests the permissions below. Each is used only for the purpose stated.
| Permission | Why Smart Reach needs it |
|---|---|
| SMS SEND_SMS | To send the promotional message you wrote, from the SIM you chose, to the number whose call just ended. Nothing is sent until you have written a message and switched the service on. Smart Reach does not read your inbox. |
| Call log READ_CALL_LOG | To identify the number of the call that just ended so the reply reaches the right person, and to show your recent calls in the app. Stays on the device. |
| Phone READ_PHONE_STATE | To detect when a call starts and ends, and to list the SIM cards in the phone so you can pick which one sends the SMS. |
| Contacts READ_CONTACTS, WRITE_CONTACTS | To display a caller's name instead of a number, and to let you choose a contact when blocking or saving a number. Your contact list is never uploaded; only an entry you deliberately block is saved to your account. |
| Notifications POST_NOTIFICATIONS | To show the notice that the service is running, and to alert you about your plan and new daily posters. |
| Storage WRITE_EXTERNAL_STORAGE, on older Android versions only | To save a finished poster to your gallery. Choosing a picture uses the system picker, which gives the app only the one image you pick. |
| Internet, Network state | To sign you in, fetch your plan and the daily posters, and process payments. |
| Run at startup, Foreground service, Battery optimisation | So the service keeps running after the phone restarts and is not stopped by the system while you are on a call. |
| Accessibility BIND_ACCESSIBILITY_SERVICE | Optional, off by default. See section 04. |
04The Optional Accessibility Service
If you switch on automatic WhatsApp sending, Android asks you to enable Smart Reach in your phone's Accessibility settings. This is used for one thing only: to press the Send button in WhatsApp on a message that you composed and that the app has already placed in the chat for you, so you do not have to open the chat and tap Send yourself.
- It is entirely optional. Smart Reach works without it — WhatsApp simply opens with your message ready and you tap Send.
- It acts only in the moments after Smart Reach itself has queued a message, and only on the WhatsApp send button.
- It does not read, collect, store or transmit your chats, your contacts, or anything else shown on your screen.
- You can turn it off at any time in your phone's Accessibility settings, or from inside Smart Reach.
No data of any kind is collected through this service.
05How We Use Your Information
We may use your information to:
- Create and manage your account and keep your session on a single device.
- Deliver the features of your plan, and keep your settings, message templates and blocked list available after a reinstall or a change of phone.
- Process and verify payments.
- Send you notifications about your account, your plan and new daily posters.
- Provide support and maintain transaction records.
- Prevent fraud, improve services, maintain security, and comply with legal requirements.
We do not sell your personal information, and we do not use it for third-party advertising. The app contains no advertising.
06Messages You Send Through Smart Reach
You are the sender of every message Smart Reach sends. You write the text, you choose the channel and the SIM, and you decide how often it may be repeated. You are responsible for using the app in line with the law that applies to you, including India's TRAI regulations on commercial communication and any DND registration of the recipient's number.
We store the text of your message templates so they are available to you after a reinstall. We keep no server-side record of which numbers you messaged.
07Uploaded Images and Content
We use uploaded images and other content only as reasonably necessary to provide the requested service, operate the platform, maintain security, provide support, and comply with legal obligations. We do not claim ownership of customer-provided images. You give us limited permission to process, store, transmit, and use content for these purposes.
08Payment Information
Payments are processed through Razorpay, an authorized payment gateway. We do not request or store complete card numbers, CVV, UPI PINs, or internet banking passwords. Payment processing is subject to the gateway's own terms and privacy practices.
09Sharing of Information
We share information only as reasonably necessary to operate the service:
- Razorpay — to take and verify payments.
- Google Firebase — to verify the one-time password sent to your mobile number when you reset your password, and to deliver push notifications.
- Our hosting provider — to run the servers that store your account.
We may also disclose information when required by law or to protect our legal rights and security. We do not sell or rent your information to anyone.
10Data Security and Retention
Data is transmitted over encrypted HTTPS connections. We take reasonable technical and organizational measures to protect information from unauthorized access, loss, misuse, alteration, or disclosure. No internet-based system is completely secure, and you are responsible for protecting your account credentials.
We retain personal information as reasonably necessary to provide services, maintain records, resolve disputes, prevent fraud, and meet legal requirements. When it is no longer required, we delete or anonymize it.
11Deleting Your Account and Your Data
You may ask us to delete your account and the personal information held with it at any time. Write to the address in section 16 from the email address or mobile number registered on the account, with the subject Delete my account. We will confirm and complete the deletion within 30 days.
Deleting the account removes your profile, settings, message templates, attached image and blocked list from our servers. Records we are required to keep by law, such as invoices and payment records, are retained for the period the law requires. Data held only on your phone is removed by uninstalling the app.
12Cookies
Our website may use cookies to maintain login sessions, remember preferences, improve functionality, analyze usage, and improve security. You may restrict cookies in your browser, although some features may not work correctly. The mobile app does not use cookies or any advertising identifier.
13Your Rights
Subject to applicable law, you may request access to, correction of, or deletion of your personal information, or exercise other rights available under data protection law. Contact us using the details below to make a request.
14Children and Third-Party Links
Smart Reach is intended for business users aged 18 and over and is not directed at children. Our website may contain third-party links, and we are not responsible for their content or privacy practices. Review the privacy policy of each third party you use.
15Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be published on this page with a revised Last updated date.
16Contact / Grievance
For privacy-related questions, requests, complaints, or to ask for your account to be deleted, contact our support team.
Smart Reach Technology
smartreachtechnology2026@gmail.comPhone: +91 91850 66007